加速增长：以客户为中心的供应链报告.pptxVIP

A LICENSE FOR GROWTH Customer-centric supply chains;;;;01. Masters begin with the customer in mind. They base their supply chain strategy on what the customer values.;;;Masters understand that addressing changing customer expectations makes a huge difference, so they focus on the value propositions that matter most when investing in their supply chains.;;;The B2B Masters are working toward product- as-a-service models, to deliver connected customer experiences. The aim is to provide products as managed services, which enables greater control and monitoring of the products for the companies, and better service and experience for their customers. Product-as- a-service moves companies into longer-term relationships with consumers, versus just a sale.;;;0Ma2sters help turn insight into innovation;Masters have recognized that creating value for customers relies on continuous, iterative collaboration.;Accenture analysis shows that investing in building analytical, asset-light collaboration architectures may significantly increase the supply chain’s impact on revenue. Collaboration, innovation and data- driven insight technologies accounted for more than two-thirds of Master’s 13% average revenue growth.;;;;;;B2B Masters are moving toward a product-as-a-service model, making transparency and traceability more important than ever. They are integrating blockchain with AI, the Internet of Things (IoT) and robotics to enhance their capabilities in this area. As products-as-a-service rise in popularity, companies are monitoring and maintaining a large pool of connected assets for their customers—making predictive asset maintenance a critical capability. Using cognitive and predictive capabilities to help optimize a product’s lifecycle enables drastic reduction in service disruptions and proactive maintenance services to customers.;;;Masters’ CEOs are more likely to drive supply chain discussions with the board. And they translate those discuss