12_IBM绩效管理解决方案.pptx

IBM绩效管理解决方案软件部Alignment, Access, and Action内容零售业背景概述决策分析与绩效管理绩效管理三部曲KPI体系的建立以及分解KPI指标管理监控数据分析绩效管理平台技术架构部分案例零售业绩效管理背景概述(IBM GBS)零售业CEO调查结果：效率是传统关注点, 但我们仍需达到更高的收益要求零售业者清楚的意识到提高数据可见性和集成的标准化的重要性 (SOA)Source: Gartner/RIS Retail Technology Survey “Any retailer still operating from the classic measured and pragmatic approach to technology adoption, which retailers have historically taken, is in trouble..” Gartner Business Intelligence and Analytics Trends in Retail: Insight Makes Inroads January )调查显示三分之一的零售业者计划实施仪表盘零售业店员通过 需要企业业务实时信息以提高企业运行效率仪表盘已成为门店的脉搏“Dashboards that become the pulse of the store. Valuable for their ability to present a widevariety of important information in an easy-to-grasp format, dashboards will become the preferred way to deliver information.” 1Source: Forrester Research, Survey of 24 store managers The Voice of the Store ManagerRetail Gets Ready for In-Store Analytics IBM 绩效管理零售业部分指标Example KPIs – Distribution and RetailSustainable GrowthSales per Wage RateSales per Square FootSales per TransactionUnits per TransactionConversion RateSales per HourInventory LevelsTop Product SalesBottom Product SalesTop StoresAverage SaleLabor Worked vs. ScheduledRevenue GrowthOperating Income MarginPercentage of Cost of Goods Sold (COGS) Gross Profit MarginPercentage of Selling, General, and Administrative (SGA)Capital Utilization and Cash Operating CycleDays In InventoryDays Sales and Purchases OutstandingFixed Asset UtilizationGross Margin Return On Investment (GMROI)Free Cash FlowCash to RevenueNOTE: These KPI examples are for reference only决策分析与绩效管理即时的17%每月11%24%每月29%17%每周55%每天44%每天/shared/printableArticle.jhtml?articleIDartner需要多大的数据量对2002年的业绩进行分析？“2006年需要多少呢？在当今的商业环境中，迅速而可靠的执行业务决策变得越来越重要。获取信息让执行决策变得耗费时间并且代价高昂。各异的数据源 手工的，低效率的，耗时的过程 (如., 通过报表，数据表筛选数据等等）通常需要有专业技能的业务分析员或IT开发人员才能找到信息。不好的 数据质量/ 误差今天的执行者正不断地承受着提高企业绩效的压力提高决策质量通过制作经整理的，即时的，有内在关联的数据提高决策质量。提防管理偏差，避开潜在问题。通过异常促进管理。加速决策执行把团队定位到关键的业务目标上消除手工过程/减少数据误差提高组织的透明度更多的交互以加速问题的解决监控并改进每日的操作为客户/合作伙伴提供更好的服务