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How using social media can support and make work processes more efficient;Agenda;A little bit about BT’s intranet;Why is social media important to BT?;How are we using social media in BT?;I use traditional communication channels to...;I use social media tools to…;Guidelines for using social media in BT;Governance for social media in BT;What helps adoption of social media tools;Meeting the demand from younger and new users;Overcoming internal barriers and resistance;Weighing up the benefits from social media;BT Today - our intranet newsdesk;BT today – your space;BT today RSS – you subscribe t