消费者无理由退货制度研究.pdfVIP

重庆大学硕士学位论文 中文摘要 摘 要 消费者无理由退货制度，是指依据消费者无理由退货权建立起来的一套旨在 平衡经营者与消费者之间的地位差异，以期在一些类型合同中实现买卖双方公平 交易的制度。消费者无理由退货权是在2014 年3 月15 日正式实施的新修定的《消 费者权益保护法》中正式确立的。它赋予了消费者在一些类型合同中，单方面解 除已经成立生效的消费合同的权利。新《消费者权益保护法》施行至今已经 5 年 有余，消费者无理由退货制度在网络购物等远程交易中发挥着重要的作用，但同 时也显露出了诸多问题。比如内容制定不详尽、适用范围过窄、相关配套措施的 建立滞后、保障制度欠缺等，这些无疑会影响该制度应有的积极作用。本文将消 费者无理由退货制度在我国的实施现状以及不足之处作为研究点，选择网络购物 这一发展迅速的购物模式，通过实际案例来引出问题。在分析问题的过程中立足 本国国情提出完善我国的消费者无理由退货制度的相关建议，使之在保护消费者 权益方面更好的发挥作用。 关键词：无理由退货；经营者；消费者；公平交易 I 重庆大学硕士学位论文 英文摘要 Abstract Consumers unreasonable return system refers to a set of systems established on the basis of consumersunreasonable right to return goods, aiming at balancing the status differences between operators and consumers, with a view to achieving fair transactions between buyers and sellers in some types of contracts. Consumersright to return goods without reason was formally established in the newly revised Consumer Rights and Interests Protection Law, which was formally implemented on March 15, 2014. It gives consumers the right to unilaterally cancel the valid consumer contracts in some types of contracts. It has been more than four years since the implementation of the new Consumer Rights and Interests Protection Law. Consumersunreasonable return system plays an important role in online shopping and other long-distance transactions, but it also reveals many problems. For example, the content is not detailed, the scope of application is too narrow, the establishment of relevant supporting measures lags behind, the lack of security system, and so on, which will undoubtedly affect the positive role of the system. This paper regard