大学英语四级阅读理解训练(三).docxVIP

PAGE PAGE # / 3 大学英语四级阅读理解训练（三） 大学英语四级阅读理解训练（三） When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manu facturers claims, the first step is to prese nt the warra nty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the con sumer may use to gain satisfact ion. A simple and com mon method used by many con sumers is to compla in directly to the store man ager. I n general, the “higher up ” his or her complaint, the faster h