打造国际化IT服务团队之关键路径.pdf

打造国际化IT服务团队之关键路径 孙少羚 思碧睿（中国） 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ Lifecycle and Critical Path - 30% Addressing the Difficulties - 70% 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ Lifecycle Phase 3 Mature Phase 0 - Preparation - More than 5 Years - 1 Month ~ 3 Months - Keyword: Competitiveness - Keyword: Strategy Phase 1 - Establishment Phase 2 - Growth - 3 Months ~ 1 Year - More than 3 Years - Keyword: Framework - Keyword: Capability 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ Critical Path Phase 0 Preparation Capability initialized, strategy defined, program kicked-off Phase 1 Establishment Framework established, team applied Phase 2 Growth Capability extended, team aligned, maturity demonstrated Phase 3 Mature High performance stabilized, capability recognized 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ Difficulties – Preparation Difficulty 1 Knowledge Base v ‘Service’ CMMI-SVC, ITIL, ISO 20000 etc. Difficulty 2 Strategy v ‘Stakeholder’ Boss’s boss v ‘Expectation’ Short Term, Mid-Term, Long-Term, Case v ‘Key Message’ Pain Points, Roadmap, ROI, Operation 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ Difficulties – Establishment Difficulty 3 Framework v ‘Key Elements’- Business Description, Organization Chart, Role a nd Responsibility, Business Process v ‘Principle’ Culture, Simple, Clear, Consistent, Extendable 揭示研发管理白金定律，分享那些激动人心的创新与变革，使得团队获得过多源动力与更大的推动力！ Difficulties – Growth Difficulty 4