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The KMAT Workshops Creating the Internal KMAT The Knowledge Management Assessment Tool TM (KMAT TM) was originally conceived as an external benchmarking diagnostic tool. The benchmark group database consists of both companies and discrete units such as divisions, departments, or other “culturally bounded” entities. For example, the Business Consulting Practice of Arthur Andersen (AA) as well as the United Kingdom’s AA Office Practice are both valid entries into the benchmark group database. This database of distinct entities permits benchmarking of the twentyfour emerging knowledge practices across a wide range of organizational types. Segmentation of the database is also possible, with groups such as “revenues under $300 million,” “fewer than 2,500 employees” and “manufacturing” among the segment types that can be examined. The Benchmark Results Report that participants receive allows them to see how they compare either to all KMAT participants or to a defined subgroup of organizations (culturally-bounded entities) on the twentyfour emerging knowledge management practices. They can draw a “picture” of the “state of the benchmark group” with respect to knowledge management practices and determine whether they are leading, trailing, or tracking the benchmark group. However, a company would not be able to take action based on the Benchmark Results Report alone. Additional research would need to take place to determine what organizations that give themselves high performance ratings are actually doing to implement the knowledge management practices and then to determine how valid those approaches might be to any specific organization. Some of the qualitative information that has been captured in the benchmark group database will help us to probe further in these areas, but even that will not be sufficient to lead to action. In addition, some organizations may believe they are not ready to join a benchmark group on knowledge management. Or, they may feel tha