麦肯锡询专题经典咨询工具沟通方法.pptVIP

内容安排 总揽:管理沟通的概念、原理与策略 起点:自我沟通与一对一沟通 ■难点:群体沟通 重点:组织内与组织外沟通  管理沟通的概念、原理与策略 第一部分:总揽  问题 ■怎样理解管理沟通? 建设性沟通的原理是什么? 管理沟通的一般策略有哪些?  怎样理解管理沟通?  latrodustioa parlieiaalion 你是一位宇航员,与另外几位宇航员驾驶一太 空船飞向月球,原计划去与已降落月球、作为 基地的太空母舰会合。然而,因机槭故障,你 们的太空船只能迫降在距离太空母舰200英里 之外的月球表面。降落时许多设备受到损坏, 而为了生存你们必须充分利用未受损坏的装备 自行达到太空母舰。下面列出了15样未受损坏 的物资和裝备,请依据其重要性分别标出1-15, 以供你们出发时酌其重要性决定取舍(比如, 你们的体力只能带13件,就只好放弃另外两 件)。(接下页)  Discussion(1): Group Comm. After finishing self-judgement, your group (3-4 pers )uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyones agreement Attentions No matter informative, or persuasive comm logic is the fundamental Dont change your idea only to avoid the conflict: ----Don t make decision only to abide by the minority and the majority rule  Discussion (2: Self-assessment What key techniques, you think, make your career successful? a What are your communication barriers in your current job? a What are the most effective approaches to improve your communicative skills? a What do you wish to learn much more in this course?  1- Significance of Managerial Communication Manager=vision-maker+motivator Comm Activities go through all managing life. Communicative Capability heavil influences your career development in some extent。 a 3CS: Capability character Comfort (Comfort relation, Comfort job, Comfort life). Supportive communication s Problem-solving Comfort relation  2- Concept of Managerial Communication Two schools ofc Behavior Science Theory Audience-analysis-based communica- tive strategies: theory and thoughts. Effective communicative techniques and skills -Writing, Language; informative and persuasive communication skills practical techniques a Integrating both two schools philosophy and skills development