健身中心新员工培训表(中英文).docxVIP

健身中心新员工培训表 NEW STAFF TRAINING LIST NAME 姓名 DEPT/SECTION 部别 POSITION 职位 ID NO 工号 COMMENCING DATE 入店日期 The respective division head/department head or the immediate supervisor has covered the follow ing subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容 1 Job Descripti on/Resp on sibilities 工作职责描述/岗位职责 13 How to con tact the guests and the bar sin gle-po int billi ng 如何为客人点单并联系吧台开单 2 Departme ntal Rules 部门规章制度、考勤制度 14 How do customers pay for services 如何为客人做买单服务 3 Pers onal Clea nli ness 个人清洁卫生、仪容仪表 15 Farewell guests procedures and elevator etiquette 送别客人的程序及电梯礼仪 4 All positi on hygie ne and check sta ndard 所在岗点卫生及检查标准 16 Guests con sumer service procedures and sta ndards whe n 客人消费时的服务程序和标准 5 Know expe nse item and charge sta ndard 康乐部各岗点消费项目的认识及收费标准 17 Phone sta ndard 接听电话的标准 6 How to welcome guest 如何迎接客人 18 Maintenance procedures to declare goods 报物品维修的程序 7 How to register for the guests 如何为客人进行登记 19 To lear n the prices of swimmi ng equipme nt and wine 泳具及酒水价格的了解 8 Pool kno wledge and safety requireme nts 泳池相关知识及安全规定 20 Daily product ion of various types of registrati on stateme nts 每日各类登记报表的制作 9 How to explain to the guests must wear a swim ming cap sreas ons 如何向客人解释游泳时必须佩戴泳帽的原 因 21 How to collect the views of customers and deal with com mon compla ints 如何收集客人意见及处理常见的投诉 10 The price of swim ming cards and in structi ons 游泳月卡的价格及使用说明 22 understand Important region the hotel floors and specific location, as well as importa nt regi onal teleph one office 了解酒店重要区域楼层与具体位置以及各 重要办公区域电话 11 How to use key for locker 更衣室钥匙的使用方法 23 Hospitality Way 聚丰圆待客之道 12 Gym equipme nt to use and functional 健身房器械的使用方法及功能 JOB ORIENTATION 工作描述 Tour of departme nt and in troduct ion to supervisors and colleagues 参观部门并介绍认识同事 Explanation of job -its relation to overall operation, stress courtesy and politeness 解释如何进行工作，包括完整的操作程序并强调礼貌在此过程中的重要性 Expla natio n and dem on strati on of each step —lett ing employee try 演示工作步骤后，让员工自己尝试 Check performa nee 匚 检查工作表现 Safety rules 工作的