Unit 6.3 Refusing requests数字时代的商务英语写作.pdf

Unit 6 Negative Messages 第六章 负面消息沟通 6.3 Refusing requests 6.3 回绝请求 Strategies for Refusing Requests 1. Let the writer know that you hear and understand the request, if granting the request is impossible 2. Be empathetic and focus on what you CAN do. 3. Be gentle and provide next steps. 4. Decline with gratitude. 5. Imply the refusal 6. Offer alternatives when saying no is necessary. o Although I am not able to deliver the speech at your upcoming event, I am pleased to recommend professor So So who is specialized in the area of …. o I am afraid our Spring Mega Sale promotion is over. However, we are pleased to offer you a 20% discount for your next purchase as you have been our loyal member for the past 20 years. Writing Plan for Refusing Typical Requests Start with a neutral statement that both reader and writer can agree. This neutral statement can be a compliment, appreciation, a quick review of the facts, or an apology. Refusal to a request made by a magazine reporter for salary information for an article • I have your letter of • The article you are now October 21 in which you researching for Business request information Management Weekly about the salaries and sounds fascinating. We are flattered that you commissions of our top wish to include our young salespeople. I am organization. We do sorry to inform you that have many outstanding we cannot reveal data of young salespeople, both this kind. I must, male and female, who therefore, refuse your are commanding top request.有缘学习更多+ salaries. 谓ygd3076考证资料 ▪ Present valid reasons for the refusal. o Reasons for refusing this