GBT 18760 --消费品售后服务方法与要求.pdfVIP

ics 03.080.30 A 12 r 中 华 人 民 共 和 国 国 家 标 准 Gs/T 18760-2002 消费品售后服务方法与要求 Methods and requirements of after-sale 最新文献资料 services of consumer goods 2002一06一20发布 2003一01一01实施 中 华 人 民 共 和 国 发 布 国家质量监督检验检疫总局 GB/T 18760-2002 目 次 前言 ···············································································································。…… 1范围···············································································································…… 2规范性引用文件 ·······························”·······························································…… 3术语和定义 ·····································································································…… 3.1售后服务·····，····························”··································································…… 3.2 服务网点··········。·························································································…… 4 总则 ···········································································································…… 5消费品售后服务方法 。·········。····。················。··········。········································……‘…’· 5.1售后服务部门与售后服务企业的设置···。··············……‘··…““二““““““‘.’““’““”‘””“’“ 5. 2售后服务网点的设置 ······························································……’二‘二’二‘二‘二“·‘二“‘ 5. 3 售后服务网点的管理 ·”二”·‘二”·’二‘二’二‘” 5. 4售后服务网点的物质资源配置······一 ‘二‘二‘二‘·‘二‘’“‘””‘”‘”‘””’‘””’“””‘””’‘”””“””” 5. 5安装、维修资料及零配件的管理·。·························……“·‘二‘二’二‘二‘二“·‘·“‘.