员工压力研究应用.doc

目录 一、职员工作压力通常问题........................................1 （一）职员工作压力关键内容.......................................1 1.压力和工作压力涵义...........................................1 2.工作压力起源.................................................2 （二）过分工作压力不良影响.......................................2 1.过分工作压力对企业不良影响...................................2 2.过分工作压力对职员不良影响...................................3 （三）缓解工作压力理论.............................................3 （四）缓解职员工作压力意义.......................................3 二、OL上海分企业职员压力调查和研究分析.........................4 （一）OL上海分企业概况............................................4 （二）调查方法说明.................................................4 1.问卷调查.......................................................4 2.关键访谈.......................................................4 3.文件调查.......................................................5 4.个案研究.......................................................5 （三）OL上海分企业职员工作压力概况及原因分析....................5 1.职员压力概况...................................................5 2.关键问题分析...................................................6 三、OL上海分企业职员工作压力起源分析...........................7 （一）来自企业工作压力...........................................7 1.工作量超负荷...................................................7 2.绩效指标不合理.................................................7 3.工作环境不舒适.................................................8 4.职员薪酬不完善················································8 （二）来自个人工作压力··········································8 1.心态不平衡.....................................................9 2.沟通不通畅.....................................................9 3.技能不完善.....................................................9 四、OL上海分企业缓解职员工作压力对策探讨....................10 (一)从企业角度.....................................................10 1.安排适量工作.................................................10 2.实施个性化绩效管理...........................................10 3.营造舒适工作环境.............................................10 4.提供完善薪酬制度..