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百度文库 - 让每个人平等地提升自我
投诉信
日期
Dear sir,
(第一段 )
I am sorry to inform you that I am unhappy about ,
so I regret to have to complain (提出投诉,表示遗憾)
(第二段 )
There are ________________问(题 1),______________(造成的影响 );
___________________问(题 2),_________________(造成的影响 );
(该段主要用于陈述不满的原因) 。
(第三段)
I would appreciate it very much if your company could look into the matter and arrange for a replacement of the faulty goods promptly. So I propose that you___________________________________________, I am looking forward to your earliest reply.
(该段主要提出补救的建议)
Sincerely yours
XXX
1
百度文库 - 让每个人平等地提升自我
常见词和关键词: late delivery,cause,fulfill order , on checking the goods receive(当验货时 ),I found that, since the late delivery has caused dissatisfaction among our customers, I considering, discount, I suggest that, I propose that, recently, refuse, as you known, after-sales service, breakdown, immediate, shipment, delay,
2
百度文库 - 让每个人平等地提升自我
道歉信
日期
Dear sir,
(第一段)
Thank you for your letter of (时间). I am very sorry to hear about your problems with my faulty. I had no idea that you were in any way dissatisfied. (感谢对方告知实情,并表示道歉 )
(第二段)
If you had let me know earlier, I could have investigated this immediately.
Please allow me to explain what 解(释原因 );
————————————(提出解决方案) ;if you experience any difficulties, please call me or fax me at once and I will take immediate
action.(该段用于解释原因并提出解决方案)
(第三段)
Please let me apologize to express how sorry I am. I will make efforts to
prevent a recurrence.我(们将尽力防止此事再次发生 )
Sincerely yours
XXX
常见词和关键词: excellent,apologize
感谢信
3
百度文库 - 让每个人平等地提升自我
日期
Dear Sir,
(第一段)
I am writing this letter to express my gratitude for your warm reception
while I ______________________。(告之感谢对方什么)
(第二段)
Your sincerity was most impressive. Without your help, things would not
have gone so ;_____________;______________(l列举对方如何帮助我
们)。It is hard to imagine what my life have been like without your care
and help.(恭维对方,描述如何帮助我们)
(第三段)
I am anticipating further cooperation. In return for your hospit
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