酒店英语行李员英语面试题！.docVIP

酒店英语行李员英语面试题！ 1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say? 答题要点： 1）问候客人；（2分） 2）向客人提供帮助；（2分） 3）询问客人 ___号；（3分） 4）询问行李件数；（3分） 5）询问行李当中有没有珍贵物品，易碎物品和食品等，我们不对以上物品负责；（3分） 6）询问客人甚么时候来取；（3分） 7）向客人说明寄存的收费标准；（3分） 1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say? 答题要点： 1)问候客人;(2分) 2)向客人提供帮助;(2分) 3)询问客人 ___号;(3分) 4)询问行李件数;(3分) 5)询问行李当中有没有珍贵物品，易碎物品和食品等，我们不对以上物品负责;(3分) 6)询问客人甚么时候来取;(3分) 7)向客人说明寄存的收费标准;(3分) 8)让客人在行李登记本和行李牌上面签名;(3分) 9)告知客人物品是本人凭行李牌和签名取行李并提示客人好好保存行李牌。(3分) Referen ___: Good morning, sir. What can I do for you? Could you give me your room number, please? How ___ny pie ___s of luggage do you want to store? Do you have some valuables, vulnerable things or food in your luggage? We can not store them, you will have to take them with you. We are not responsible for these things. When will you e back to pick them up? For luggage storing, for every pie ___ of luggage we will charge you five RMB each day ex ___pt today. We need your signature on the luggage registration book and on the claim tag. You can claim your luggage by your signature and the claim tag. Please keep it carefully. 2. If it is raining outside now and one of our guests wants to know where they could get an umbrella (此 资 料 转 贴 于. What will you say? 答题要点： 1)问候客人;(2分) 2)向客人提供帮助;(2分) 3)询问客人 ___号;(1分) 4)建议一：每一个 ___都配有一把雨伞，我可以帮您到 ___往取雨伞，不过需要您稍等一下。(10分) 5)建议二：您也能够在前台借一把雨伞，但是需要收取您50元的押金。我们会给您一张收据。当您回还收据和雨伞的时候，我们就退还您50元的现金。(10分) Referen ___: Good afternoon, sir. What can I do for you? (you see, it is raining outside. How could I get an umbrella?) Could you ___ me your room number please? I could give you two pie ___s of suggestion. 1) in your room there is an umbrella in the wardrobe. I can bring it downstairs for you. But you will have to wait for a moment. 2) you can also borrow it from the front desk. We will charge you 50 Yuan as