2021年BEC口语常考话题.docxVIP

专题1：出差 前期准备 accommodation：book a hotel with adequate working facilities（such as fax machine, internet access, computers） transportation：choose a convenient/suitable means of transportation 费用 hotel bills, traveling expenses, public transportation fares, fax or telephone charges, ?client entertainment expenses 考虑原因 cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world 怎样应对出差中问题: become sensitive to the cultural difference be open-minded respect native culture consider cultural taboos the staff should acquaint with differences in language, laws and social customs relocate the employee to work abroad to experience different working style 专题2：职员培训 培训内容 + 培训带来好处 communication skills +avoid misunderstanding；get the work well done customer service +it is critical to meet customers needs；increase customers satisfaction interpersonal relationship + enhance mutual understanding and trust computer skills + it is important for conducting administrative and offer tasks safety training + give practical advice for avoiding getting hurt business ethics +customerss loyalty and trust to the company 关键性 从企业发展角度看： enhance company image increase productivity 从雇员角度： increase job satisfaction boost morale（among employees） enhance efficiencies in process which result in financial gain reduce employee turnover/retain employee丨什么是turnover？点右边查看： acquire more practical skills that is beneficial for the personal development ensure employees have greater commitment in their work/continue effort ensure employees keep up with the latest information for market trend help them have a clear idea of future job 怎样使培训有成效 Good preparation ensures effective training maintain a positive energy and attitude fully equipped facilities meet the training needs/requirements company budget well-organized materials 怎样判定培训是否含有成效 organize a relevant test to conduct a survey to participants to see whether they have any improvement in the work