国际酒店前厅部sp-rm-fo-rec-a802postingguestcharges入帐.docx

Sherat on Shenyang Lido Hotel Stan dard Procedure 沈阳丽都喜来登饭店 标准与程序 Positio n: Reception GSA 职位：接待员 Departme nt: Front office-Recepti on Dept. Head: Grace Gu 部门：前厅部 部门经理：顾奕 GM Approval: Akram Touma Date: 13 September 2000 总经理批准：杜艾家 日期：2000年9月13日 Task: Posti ng guest charges Code: RM-FO-REC-A802 任务：入帐 序号：RM-FO-REC-A8O2 Sta ndard: All outlets are in terfaced to the Fidelio Front Office system, and charges are automatically posted to the room accou nts. In some in sta nces some charges may have to be man ually posted. In these in sta nces the charges are to be posted accurately and 标准： 某些费用由各部门通过与前台联网的电脑系统直接入到客人帐目中。但在特 殊情况下需要前台手工入帐。前台手工入帐需确保正确，及时。 on( a timely basis. Procedures: 程序： 1. For mi nor operat ing departme nts, which are not in terfaced to the computer, the checks or miscellaneous charge vouchers must be immediately sent to the Recepti on for post ing to the guest folio. 1. 没有电脑系统联网的小运作部门，帐单或杂项单必须尽快送到前台入 帐。 2. Upon receipt of such vouchers or checks, the GSA must post the charges immediately to the guest folio/accou nt. 2. 收到帐单后前台员工要立刻入到客人帐目中。 3. All guest checks received for manual posting will be time stamped upon receipt. 所有收到的需要手工入帐的帐单要注明收到时间。 4. The GSA must en sure that the vouchers or checks are posted to the correct guest 3. accou nt by Check ing the guests n ame with the n ame in the computer system. If 4. 前台接待入帐时必须核对帐单姓名是否与电脑相符。如果帐单姓名 the n ame of the guest on the voucher or check is not legible, the sig nature must be compared to the sig nature on the registrati on card. 不清晰，此时要核对签字是否与登记卡签字一致。 5. In carrying out the posting, the GSA must enter the transaction code, which distinguishes the vouchers or checks from various FB outlets and minor 5. 在入帐时需要采用不同的入帐代码。通过此代码可以区分帐单是餐饮部 operating departments. 或是其余运作部门的收入。 6. After posting, the vouchers or checks must be stamped POSTED to ensure that they will not be posted aga in. 6. 入帐后需要在帐单上写明 已入帐”，避免重复入帐的情况。 7. The voucher or check must be placed together with the guest s registr ation card after post ing 7