国际酒店pa部操作程序pa-0022cleaningchemicals.docx

(0 INTERCONTINENTAL. 弋》tTo T E GROUP standard operating procedure 标准操作程序 CLEANING CHEMICALS 清洁原料 Task Number : 任务号 PA-0022 Department : 部门 Housekeep ing 客房部 Date Issued： 发出时间 January 2005 2005年1月 Guest Expectation : 顾客愿望 n/a T ime to T rain : 培训时间 25 min utes 25分 Why is this task importa nt for you and our guests? 为什么此任务对于你和我们的客人都很重要？ An swers:答案 I understand the importanee of using the right chemical for the right material 我知道不同的材料使用不同清洁剂的重要性。 It is important for us to take good care of our material, as this shows our professionalism. 照顾好我们的东西是很重要的，这也能显示我们的专业性。 WHAT/ STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 1) Shi ne up SHINE UP is a furniture polish that comes in an aerosol can. SHINE UP是家具上光用的原料 To be used in diluted form. 稀释后使用。 Are there other brands which do the same job? 尤其它牌子的清洁剂也有此功效吗？ 2) Forward FORWARD is a general-purpose cleaner usee for daily clea ning of most surfaces. FORWARD是普通清洁剂用于日常的清 洁。按1： 10的比例稀释使用。 To be used 1:10 parts water Are there other brands which do the same job?尤其它牌子的清洁剂也有此功效 吗？ 3) En dbac ENDBAC is a liquid toilet bowl cleaner that is acidic and must not be left on any surface for too long. ENDBAC是清洁厕所用的液体清洁剂，不 可在表面停留时间过长。 To be used in concen trated form 高浓度使用。 Are there other brands which do the same job?尤其它牌子的清洁剂也有此功效 吗？ 4) Gla nee GLANCE is a glass cleaner used for cleaning mirrors and win dows. GLANCE是玻璃清洁剂主要用于镜子和窗 子的清洁。 To be used 1:20 parts water. 按1： 20的比例进行使用。 Are there other brands which do the same job?尤其它牌子的清洁剂也有此功效 吗？ 5) Rugbee RUGBEE is foamless carpet shampoo used fc the extract ion process. RUGBEE是地毯清洁用的洗涤原料。 To be used 1:8 parts warm water. 按1： 8的比例加温水稀释。 r Are there other brands which do the same job?尤其它牌子的清洁剂也有此功效 吗？  WHAT/ STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 6) Step Off STEP OFF is for stripp ing floor surface. STEP OFF是生丝脱胶地面使用。。 To be used 1:20 parts warm water.. 按1: 20的比例加温水稀释。 Are there other brands which do the same job?尤其它牌子的清洁剂也有此功效 吗？ 7) Complete COMPLETE is a floor fin i