最终版英语写作投诉信.ppt

.精品课件. .精品课件. * 文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。 投诉信的目的在于得到对方的帮助，所以在写作方式上它倾向于在客观说明的基础上运用请求性的文字，在语言方面，要注意把握分寸，要公平、公正。 .精品课件. * 投诉信应包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2.实事求是地阐述问题发生的经过，并指出问题引起的后果； 3. 希望得到的结果，提出解决办法。 .精品课件. * (1)I feel sorry to trouble you but I’m afraid I have to make a complain about…… 2) I wish to express my dissatisfaction/ disappointment about... (3)It is a great pity that we found theres something wrong with... 常用开头句型 .精品课件. * (1) It would appreciate it if you could deal with this matter in time. 2) I trust you will take my complaints seriously and... (3)I hope that my problem will get your kind consideration. 4)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 常用结尾句型 .精品课件. * Dear_______, 　　 I am_______ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about______(投诉内容). 　　 The reason for my dissatisfaction is ______(总体介绍). In the first place,_________ (抱怨的第一个方面). In addition, __________ (抱怨的第二个方面). Under these circumstances, the devastating effect could be multiplied if this problem cannot be handled immediately. (如该问题不能立即解决，它将产生更坏影响). I would appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by __________(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Hua .精品课件. * 假如你是李华，两周前从网上订购了一套英语书虫系列，昨天才到货，且包装破损，数量不足。请就此给网站客服写一封邮件投诉，内容如下： 介绍购物情况； 反映存在的问题； 提出解决方案； 注意:1. 词数为100左右 　　2. 可适当增加细节，以使行文连贯； 　　3.开头语已为你写好。 .精品课件. * .精品课件.