一线主管问题解决学员手册 .pptxVIP

3. 工具三：问题解决(Practical Problem Solving);问题是改进的种子!Problems are the seeds for improvement! 问题就是积极的机会!Problems are positive opportunities! 没有问题，就是大问题!If there are no problems, than something is wrong! ;问题并不意味着指责!Problems are not about blaming people! 出现问题是由于系统中存在缺陷。Problems occur because of failures in the system 对于问题，员工负责15% ，系统和管理者负责85%。People are responsible for 15%, system managers 85%;什么是问题？What is a problem? 实际情况与现有标准或期望之间的差距。A problem is defined as a discrepancy between an existing standard or expectation and the actual situation;;描述问题Problem D