TQM全面质量管理培训讲义质量管理与实务训练(ppt41) .pptx

特聘教授 首席运营官;;优等品 一等品 合格品;我国工业产品质量水平划分;什么是质量?;什么是质量?;ISO9000对质量的定义 94版本 2000版;;;;第一方质量认证:;第一方质量认证;;如果说安全是员工的生命线的话, 那么质量便是企业的生命线;案例;;;戴明全面质量管理的14要点;戴明全面质量管理14要点(续); 7. The responsibility of foremen must be changed from sheer numbers to quality...[which] will automatically improve productivity. Management must prepare to take immediate action on reports from foremen concerning barriers such as inherited defects, machines not maintained, poor tools, fuzzy operational definitions.;10. Eliminate numerical goals, posters, and slogans for the work force, asking new levels of productivity without providing methods.;12. Remove barriers that stand between the hourly worker and his or her right to pride of workmanship. ;Quality Circles: Gangs vs. Teams;Packer;QCC;案例学习;当PDCA cycle和「七步骤方法」结合，便是： Plan 1）Select and describe problem 第一步：寻找问题： 2）Study present system 第二步：研究现时生产方法 3）Identify possible causes 第三步：找出各种原因 Do 4）Plan and implement solution 第四步：计划及制定解决方法 Check 5）Evaluate effects 第五步：检查效果 Act 6）Standardize solution 第六步：把有效方法制度化 7）Reflect on process and 第七步：检讨成效并发展新目标。 develop future plans ; VOB 业务之音;Supplier Warehouse; Process for Improvement ;Control;;;;; IE: Industry Engineering 工业工程 GP: Gross Profit 毛利 TOC: Theory of Constraints 限制理论 ITR: Inventory Turnover Ratio 库存周折率 DFSS: Design for Six Sigma 六个西格码设计方法 ROE: Return on Equity 净资产收益率 MSA: Measurement System Analysis 测量系统分析