前厅服务与管理 微课程 15散客离店结账的服务程序.ppt

前厅服务与管理 离店结账服务程序： Procedures for Check-out services 1.问候客人 Greet guest 2.核对客人信息 Verify guest information 3.收回房卡，询问客人是否发生即时消费 Take back the room card, ask guest if there’s any expenses 4.通知客房服务中心查房 Contact room service center to inspect the room 5.打印账单，客人核对签字 Print out receipt, guest verify and sign 6.按付款方式结算，出具发票和找零 Issue invoice receipt/bill according to payment method 7.礼貌道别 Politely say goodbye to guest 8.复核存档 Verify again and put in record 感谢您聆听这堂微课