国家开放大学《商务英语4》Unit 2 Self-test试题及答案.docVIP

选择填空题（每题10分，共5题） — Hello, is that Sail Moving Company?— _________________? 选择一项： A. Yes, this is Jack speaking. Thanks for calling. What can we do for you B. Yes, Im Jack. Thanks for calling. What can we do for you C. Yes, speaking. What can I do for you 反馈 你的回答不正确 解析：本题考核“接听电话”的交际用语。在接听电话时，当第一说话人问对方是否是某人/单位，听者应明确说明自己是谁。B选项 “我是杰克”应说成This is Jack而并非I am Jack；C选项没有说接电话的是谁，不正确。所以答案是A。 正确答案是：Yes, this is Jack speaking. Thanks for calling. What can we do for you — How do you calculate the fee if we ask you to move the office furniture?— _________________. 选择一项： A. We can give you a 10% discount B. Sorry, we are not available these days C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move 反馈 你的回答正确 解析：本题考核“计算费用”的交际用语。第一说话人问搬办公用具如何计算费用，选项A表示给10%的优惠；选项B表示最近几天不方便；选项C表示费用取决于目的地所在的楼层、两个场所之间的距离以及要搬运的家具的数量，所以答案是C。 正确答案是：The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move Customers often remain _________ to a business that has excellent service even if their prices are high. 选择一项： A. loyal B. loyally C. loyalty 反馈 你的回答正确 译文：一家店若提供上乘的服务，就算价钱高一点，顾客们也通常会保持对其忠诚。解析：remain 是系动词，后面需要跟形容词。loyal是形容词，意为“忠诚的”，loyally是副词；loyalty是名词；所以答案是A。 正确答案是：loyal Customers wont find store clerks sitting around _________ . 选择一项： A. watching TV or playing cards B. to watch TV or play cards C. watching TV or to play cards 反馈 你的回答正确 译文：顾客不会发现商店职员闲坐着，看看电视或打打牌什么的。解析：现在分词短语可作状语表示伴随。选项A“看电视、打牌”动作伴随“闲坐”这个主要动作发生，选项B和C都有动词不定式结构，所以答案是A。 正确答案是：watching TV or playing cards If things have _________ , the person youre talking to will want to know the reasons. 选择一项： A. got up B. gone wrong C. turned down 反馈 你的回答正确 译文：如果事情出了问题，跟你说话的人会想了解其中的原因。解析：get up意为“起床”，go wrong意为“出错”，turn down意为“关小，调低；拒绝”，所以答案是B。 正确答案是：gone wrong — What does the customers complaint say?— _________________. 选择一项： A. He says he will write us a thank-you letter B. He says he hasnt gotten back the monitor