人力资源模型.docx

s performance, what measures come toWhen you sit down to evaluate your organization s performance, what measures come to mind? Chan ces are, you first think about your bala nee sheet measures: how much revenue did we gen erate last quarter, how much was our growth in sales and profits or what gains did we make in our market share? Next, you may think about the costs: equipment, material, travel and so on. Or perhaps it is your customer measures that come up for con sideratio n: have compla ints in creased, are they repurchas ing our products? These key performa nee in dicators (KPIs) are impo