Issues Management and Crisis Management问题管理和管理.pptVIP

Issues Management and Crisis Management Chapter Five Objectives Distinguish between the conventional and strategic management approaches to issues management Identify the stages in the issues management process Describe the components in the issues development process and factors in actual practice Define and identify the four crisis stages Outline the stages in managing business crises Chapter Five Outline Issues Management Crisis Management Summary Introduction to Chapter Five This chapter focuses on issue and crisis management and the planning processes required to improve stakeholder