全套培训套餐附送itil v2全套lucent itil training service support v1 1.pptVIP

ITIL FOUNDATIONS FOR LUCENT DELIVERY TEAMTheo Boeren CONTENTS:  DAY 1 -Introduction   -ITIL Background -ITIL SERVICE SUPPORT -Configuration management -Incident management  -Problem management -Change management -Release management -Service desk DAY 2 - ITIL SERVICE DELIVERY -Service Level management -Financial management for IT services  -Capacity management -IT Service continuity management -Availability management  DAY 3 - ITIL IMPLEMENTATION for LUCENT (Lisette Favier/ Aukje van luyn)  ITIL Background (1) ITIL= IT Infrast