无锡酒店前台员工培训文件40.docxVIP

前台 FRONT DESK 部门 /区域： FD 接待处 DEPARTMENT/ AREA: FD RECEPTION 服务内容 /工作职责： FD-SOP-030 房间之间转账 SERVICE/TASK: FD-SOP-030 TRANSFERRING CHARGES FROM ROOM TO ROOM 标准： 确保费用转到正确的房号上 STANDARD: To ensure that charges are transferred to the correct room number  FD 来宾期望 工作职责 工作标准 Guest expectation What to do? Standard of Performance 退房迅速高效 ? 进入 Fidelio 系统收银选项下的 ‘帐单 ’ To receive an efficient Go to ‘ Billing ’ in Fidelio under cashier and prompt check-out ? 输入密码进入收银系统 Enter your password ? 输入房号 Enter the room number ? 确保费用转到正确的房号上 Make sure the charges are transferred to the correct room number ? 用 +号键标志