2021高职 货运代理 试题1-4（赛项赛题）.docxVIP

Freight Forwarding 2021 ChinaSkills Competition Test Project of Freight Forwarding 2021年全国职业院校技能大赛 货运代理项目试题 Module 4 Air Freight Operation Competition Time: 3.0 Hours INTRODUCTION Module 4 is Air Freight Operations. You should be able to quote to the customer, make and handle documents, analyze the cause of complaints, offer effective solutions, and settle claims. DESCRIPTION OF PROJECT AND TASKS There are three tasks in this module. You should submit the results within the specified time. The three tasks are: 1.To calculate the costs and write an English E-mail to reply the consultation. 2.To make and handle air documents. 3.To handle abnormal cases. MARKING SCHEME SUMMARY submodule Contents Subjective points Objective score Total T1 AIR FREIGHT QUOTATION 10 10 T2 MAKE DOCUMENTS 10 10 T3 HANDLE ABNORMAL CASES 10 10 Total 30 30 INSTRUCTIONS TO THE COMPETITOR There are two subfolders in the folder 【M4】. Please read the material in the subfolder 【M4_01_MATERIRAL PACKAGE】, and complete the answer sheet in the subfolder 【M4_02_ANSWER SHEET】.After that, please rename the folder 【M4_02_ ANSWER SHEET】as 【XX_ M4_ 02_ ANSWER SHEET】（XX means the competitor number）. task 1 Air Freight Quotation Please read the DOCUMENT “Mail_ex_ airfreight_inquiry” and calculate the costs by using the information received from the customer. In the DOCUMENT “T1_Mail quotation”, write an English E-mail to reply to the customer in terms of Betty，the freight agent of CHINA SEAWEALTH FREIGHT FORWARDING CO.,LTD Real name is not allowed in the mail, or it is an invalid answer. When you finish, save and print a paper edition with your signature. task 2 Make Documents Please read the DOCUMENT “Mail_ex_AWB-issuing” and fill out the AWB in the DOCUMENT “T2_blank AWB ” according to the given information in terms of Betty，the freight agent of CHINA SEAWEALTH FREIGHT FORWARDING CO.,LTD. Real name is not allowed in the mail, or it is an invalid answer. When you finish