最新高一英语月考试卷汇编 5.docVIP

卢湾中学2018年高一10月月考卷 High-quality customer service is preached(宣扬) by many ,but actually (21)_____(keep) customers happy is easier said than done. Shoppers seldom complain to t he manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone (22)_____ will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly (23)_____(conduct) by Verde group and Wharton school. The most common complaints include filled parking lots, clutter