英国酒店豪集团培训材料共享.pptVIP

英国酒店集团培训材料分享;Course Objectives:;How do you deal with the ‘Challenging’ members of your team.......?;Managing Conduct and Performance; The most important piece of advice is to ALWAYS ‘nip in the bud’ any potential problems! To begin with this may mean simply informal counselling.... ;What is Counselling? Counselling means talking to people about potential problems immediately and informally Problems can often be resolved before whilst they are minor Be aware of your team and their work performance Never avoid a potential problem – it will not go away Encourage open and honest communication