it服务管理新理念课件it服务管理新理念.pptVIP

* The Build Test process develops and validates a functional version of a component, service function, or end-to-end service and documents instructions for replication and implementation of a production copy as needed. Increases service quality Ensures that appropriate infrastructure is put in place Increases service availability Decreases time to market Key Process Activities Acquire components and service functions Develop application provision guidelines Develop applications Certify hardware/software Construct service support and control mechanisms Develop test plan and procedu