itil v3辅导v3全套itil v3与itil v2的区别经典whats new in itil v3.pptxVIP

What’s new in ITIL V3?;ITIL V2;Core ITIL V3 Library;Service Support mapping to V3 ;Service Delivery mapping to V3;High Level Service Lifecycle Model;V3 Overview;ITIL V3Key Concepts, Terms Ideas;What Is A Service?;The Source Of Service Value;Definition Of Service Management;The Service Portfolio;Core ITIL V3 Library;Service Strategy;Service Strategy;Service Design;Service Design;Service Transition;Service Transition;Service Operation;Service Operation;Continual Service Improvement;Continual Service Improvement;Summary