工业工程在政府为民服务之应用.pptxVIP

工業工程在政府為民服務之應用- 談顧客導向電子化政府之建置與評估 ;十八世紀工業革命， 造成傳統工業工程領域的發展;二十世紀訊息革命， 工業工程領域的發展會產生什麼改變 ?;讓我們首先來看看訊息革命所遭遇的問題點;E-government (E-gov) is to serve people through computer, internet, or other modern communication equipment (ICTs); ? E-gov go beyond the constraints of space time, not only outside but also inside ? E-gov is the best way to replace labor work ? E-gov provide greater transparency and accountability, and reduce corruption ? E-gov can involve citizen more participation ? E-gov can increase the quality of policy decision making ? E-gov can facilitate the development of ICTs; ? E-gov raises the concerns about protecting citizens’ of privacy and data security ? E-gov create digital divide from many aspects ;OECD 對於電子化政府計畫過去 6 年推動統計 : 加拿大 - 成功率 23% ，失敗率33% ， 有待改進 44% 丹麥 - 成功率 21% ，其餘的計畫平均 9 個月延遲 33%預算超支 ;OECD 對於電子化政府計畫過去 6 年推動統計 : 美國 - 成功率 9%，53% 的計畫平均超出 89% 之預算，但卻僅達成 42% 之原始設計功能， 31%的計畫在完成之前就被迫取消 ;OECD 所屬17 個會員國之推動電子化政府最高階官員乃於 2000 年 10月 26-27日於法國巴黎召開會議，探討問題的徵結 ;The risk of failure is almost directly proportional to the size of the projects Risk identification and management are paramount features of successful IT project management Many failures can be explained by poor compliance with those very good guidelines ;A recurrent problem is the lack of IT skills in the public sector New technologies and system are prone to failure Lack of the mechanisms of mutual trust and communication within public and private sectors are;仔細探究 6 項造成失敗的因素 發現各國均過份注重在推動計畫之規劃，但是對於推動成效評估之探討卻相當缺乏 ;As a result, it trigger our intention to study - “How the performance evaluation to E-gov is appropriate?” ; Let’s take a look at how the performance of E-gov of my country are evaluated ;電子化政府第一期推動計畫 (1997-2000) 三年三百萬人口上網目標 政府機關上網人數 : 40% 政府機關每千人網際網路主機數 1.75 政府機關電子郵遞系統普及率 : 30% ;電子化政府第一期推動計畫 (1997-2000) 政府機關公文交換比率