Y公司快递员离职的现状及其改进措施 人力资源管理专业.docxVIP

PAGE II 摘 要 2000年以来，随着网络科技和电子商务的爆发式发展，快递行业也得到了十分惊人的发展。2020年我国业务总量高达833.6亿件，平均每天2.28亿的快递包裹在各个城镇运转，这惊人的数据背后自然离不开快递从业人员的工作付出，尤其是走在一线风雨无阻的“快递小哥”。作为一个新兴且飞速发展的产业，快递行业对从业人员的需求不仅仅是高端的管理人才和技术人才，还有每天游走在配送站和客户之间“快递小哥”，且快递从业人员的数量远远不能满足快递产业的发展需要。但由于快递员每天工作时间长，工作环境恶劣，快递公司的激励机制和职业发展机制不健全，专业技能不完善等原因，快递公司在从业人员匮乏的情况下，还要面对快递员高离职率的问题，因此分析快递人员的离职原因，从根本上解决快递人员的流失问题具有重要的现实意义。 本研究在对国内外相关文献进行查阅的基础上，从员工关系的角度进行分析，以研究一线快递人员的离职倾向，并提出员工关系对快递员的离职倾向具有负向影响作用的假设。为了对本研究的假设进行验证，笔者向河南省顺丰速运有限公司漯河市分公司（以下简称Y公司）的一线快递人员发放了调查问卷的同时，该利用专业数据分析软件SPSS,从所有填写完整的问卷中选取258份有效问卷，并对其进行描述性和相关性分析以及一定的回归分析来验证了本研究的假设：员工关系对快递员的离职倾向具有负向作用。 在研究结论的基础上，笔者针对员工关系与快递员离职倾向之间的关系，提出了一定的建议，比如树立员工关系管理理念，重视企业员工关系管理；定期进行员工满意度调查，充分掌握员工的实际需求；实施合理的纪律管理，构建畅通的沟通渠道；帮助员工融入集体，建立和谐的人际关系等，期望能够帮助同类型的快递公司缓解快递人高离职率的问题。 关键词： 快递员；员工关系；离职倾向 PAGE V ABSTRACT Since 2000, with the explosive development of network technology and e-commerce, the express delivery industry has also been very amazing. In 2020, my country has a total of 83.36 billion, an average of 2.28 billion express parcels in various towns, which is naturally separated from the work of express delivery staff, especially in the first line of wind and rain. courier. As an emerging and rapidly developing industry, the demand for employees in the express delivery industry is not only high-end management and technical talents, but also the courier that roam between distribution. However, due to the long working hours of the couriers every day, the harsh working environment, the imperfect incentive mechanism and career development mechanism of the courier company, and the imperfect professional skills, the courier company has to face the high turnover of the courier when there is a shortage of employees. Therefore, it is of great practical significance to analyze the reasons for the resignation of express personnel and fundamentally solve the problem of the loss of express personnel. Based on the review of relevant domestic and foreign literature, this study analyzes from the perspective of e