《酒店英语会话》电子课件 Unit2 Counter Service.pptVIP

Unit 2 Counter Service --前台接待 I. Guidance单元导学 Abstract概要 In this unit you’ll learn the dialogues about reception with reservation, reception without reservation, group reception and reception of special guests. Through the study, you’ll learn the key sentence patterns and related professional knowledge about the reception. 本单元主要学习有预定接待、无预定接待、团队接待、特殊客人接待的对话。通过对话的学习，学会在前台接待服务时必须掌握的主要句型以及相关的专业知识。 Guidance单元导学 Unit Objectives学习目标 How to receive the guest who has made the reservation? 如何进行有预定接待？ How to receive the guest who hasn’t made the reservation? 如何进行无预定接待？ How to receive a group of gue