实验室全面质量管理课件.pptxVIP

Total Quality Management;Principal objectives of the lecture;What is Quality?;Five definitions of quality -Garvin;Transcendent;Product-based;User-based;Manufacturing-based;Value-based;Dimensions of quality;Dimension Product Example: Service Example:;Quality Specifications;Economics of Quality;Traditional cost/quality tradeoff;Quality and cost;Appraisal costs;Prevention costs;Internal failure costs;External failure costs;PONC estimates;General electric estimates;Traditional processes;Emerging processes;Quality and productivity;Quality and profitability;Quality and profitab