cp引入岗岗位职责（多篇）.docxVIP

cp引入岗岗位职责（多篇） 第1篇：FOM 岗位职责 CP 职位描述： ??Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition ??监督前厅部人员，确保为客人提供迅速，热情的服务 ??Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue ??管理前厅部人员，确保得到最大值收入， 控制入住率及平均房价。 ??Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition ??监督前厅部及大堂副理，确保优悦会会员， 回头客，和其他贵宾得到更好的关心和照顾 ??Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program ??推广酒店产品和设施，并监督前台员工对散客的推销技巧 ??Maintain inter-departmental relationships to ensure seamle customer service ??保持与酒店各部门之间的亲密合作关系，提供客人优质服务 ??Aume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained ??有责任按照标准对家具及设备进行维护，清洁， 保养和维修 ??Schedule and regularly conducts routine inspections of areas under his/her control ??按进度表有规律地视察其所管辖范围的日常事务 ??Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out ??有关于信贷条款和程序方面的知识，并且跟财务部门保持密切联系，确保信贷程序的适当执行 ??Know system recovery procedures ??熟悉系统操作 ??Interpret computer reports ??翻译电脑报告