但须协助供应商改善.pptxVIP

;;;;;構面;衡量;Costs of Quality;Costs of Quality;Costs of Quality ;Costs of Quality;Six Sigma Quality;Six Sigma Quality;Six Sigma Quality;Six Sigma Quality: DMAIC Cycle;Six Sigma Quality: DMAIC Cycle;Example to illustrate the process;Step 1 - Define;2 - Measure;2 – Measure;2. Measure;;Step 3 - Analyze - How can we improve the capability of our cereal box filling process?;Step 4 – Improve – How good is good enough?Motorola’s “Six Sigma”;Motorola’s “Six Sigma”;Step 5 – Control;;;Analytical Tools for Six Sigma and Continuous Improvement: Pareto Analysis;;;;Analytical Tools for Six Sigma and Continuous Improvement: Control Charts;Other Six Sigma Tools;Six Sigma Roles and Responsibilities;;;;;Service Quality Measurement: Servqual;Service Quality;;Dimensions of e-Service Quality;Dimensions of e-Service Quality;抽樣調查;作業特性曲線;作業特性曲線;作業特性曲線;常態分配;管制圖;R 管制圖;X 管制圖; X-Charts R-Charts 界限因素;範例;R – 管制圖結果;R – 管制圖結果;X 管制圖結果;X 管制圖結果;非機遇原因下製程;管制下製程;控制圖(Control Chart);Type I / Type II Error;製程能力;製程能力比率;製程能力指數;結論;Homework;下周報告;下周報告