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Identifying ERP Usability Issues;Identifying Usability Issues ;Research Questions;Multi-Method Study;Organizational Context for Field Study;Method and Informants;Identified Problem Categories;Identifying and Finding Correct Functionality;Lacking Transaction Execution Support;Lacking Transaction Execution Support;System Output Limitations;Support in Error Situations;Terminology Problems;Overall System Complexity;Other Observations;Learning to perform a new task is a difficult process based on trial and error, even for experienced and motivated users
Despite these difficulties, given enough time and effort, users do learn how to complete their required tasks
Major benefits come from integrated, consistent data
;Approach Based on Collaboration Theory;Viewing the System As a Partner;Collaboration Theory*;Example: Purchase Requisition ;Collaborative Critique;Using Collaboration Theory;Collaborative approach to ERP design;Using Principles of Collaboration in Interface Design: a Prototype;Benefits of Using Collaboration Theory ;Work-in-Progress;Thank you!
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