危机管理计划中英文版Crisis_Ma.docxVIP

最新 精品 Word 欢迎下载 可修改 PAGE Crisis Management Plan 危机管理计划 XXX英文 XXX酒店 Contents 目 录 Introduction 3 前言 Part I Definitions 4 第一部分：名词解释 What is A Crisis 4 什么是危机 What Are The Key Goals? 5 危机处理的主要目的 Emergency Response Team (ERT) 5 紧急反应小组 The Crisis Management Team (CMT) 5 危机管理委员会 Primary Responsibilities of the CMT 7 CMT的主要职责 CMT Member Major Assignments 8 CMT成员主要任务 Fire Fighting Team (FFT) 12 义务消防队员 Responsibility of FFT 12 义务消防队员的职责 Part II Crisis Management 13 第二部分：危机管理方案 Fire Alarm Evacuation Procedure 13 火警和疏散方案 Armed Robbery 24 持械抢劫 Bomb Threats 27 炸弹威胁 Power Failure 33 紧急停电 Disease Prevention 35 传染病防范 Food Contamination 38 食物中毒 Guest Death 40 客人死亡 First Aid 41 急救 Civil Disturbance 45 民事骚乱 Floods 48 防汛 Kidnapping 52 绑架 Introduction 前言 The Crisis Management Plan is designed to provide an organized, efficient response to crisis situations. Such crisis may result in disruption of normal company operational functions or the closing of the hotel. Relocation of guests, patrons and employees may also result. 危机管理计划是为了在发生危机的状况下提供有组织、有效率的反应。危机的发生可能会阻碍酒店的正常运作，甚至导致停业。 Examples of crisis incidents include, but are not limited to the following: “危机”包括但不局限于以下内容： ? Fire 火警 ? Armed Robbery 持械抢劫 ? Power Failure 紧急停电 ? Disease Prevention 传染病防范 ? Guest Death 客人死亡 ? Suicide 自杀 Circumstance which may constitute a crisis can never be entirely predicted. Implementation of this plan will always be based on analysis of the facts at hand. However, FAMILIARITY WITH THE CRISIS MANAGEMENT PLAN BEFORE A CRISIS OCCURS IS CRITICAL. 危机发生的环境及状况是无法完全事先预知的，必须根据当时的状况灵活应对。熟悉掌握危机处理的方法会起到关键的作用。 Properly used, the Crisis Management Plan protects guest patrons and employees as well as ensuring that the hotels image a