北美企业云联络中心市场报告.pdfVIP

Frost Radar™ : N o r t h A m e r i c a n E n t e r p r i s e C l o u d C o n t a c t C e n t e r M a r k e t , 2 0 2 1 A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines Global Information Communications Technologies K5DF-76 Research Team at Frost Sullivan May 2021 Contents Section Slide Number Strategic Imperative and Growth Environment 4 Frost Radar™: North American Enterprise Cloud Contact Center Market 13 Companies to Action 18 • 8x8 19 • Aspect Software 20 • Avaya 21 • Bright Pattern 22 • Cisco 23 • Five9 24 • Genesys 25 • Mitel 26 • NICE inContact 27 • Noble Systems