对外经贸大国际工商管理学院牛雄鹰-基于胜任特征的管理培训.pptVIP

Product knowledge Definition: Know the company’s products and services; keeps knowledge current; knows the products’/services’ features and benefits 第三十一页，共64页。 Behavioral Characteristics Consistently review company newsletters and other information sources Develop relationships with co-workers who are experts in other products/services Regularly review industry data/information for general trends Attend seminars 第三十二页，共64页。 Prospects Clients Definition: Recognizes clients that are possible candidates for our services; refers these clients to a skilled professional that is able to