辽宁省本溪高中2019-2020学年高一下学期期末考试试题《英语考试卷》.docVIP

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辽宁省本溪高中2019-2020学年高一下学期期末考试试题《英语考试卷》.doc

辽宁省本溪高中2019-2020学年高一下学期期末考试 英语试题 第一部分 阅读(共两节,满分50分) 第一节(共15小题;每小题2.5分,满分37.5分) 阅读下列短文,从每题所给的A、B、C和D四个选项中,选出最佳选项。 A Terrific Trading Co. Provides Terrific Training Programs for Your Business If your goal is to deliver a good customer experience based on an energized team, we can help you achieve it through our customer-focused training programs for your business. Everything we do is designed to meet the needs of your business. How can we help? We are focused on helping your team to improve: ●Service excellence ●Communication skills ●Managing the customer experience ●Dealing with difficult people and situations ●How to turn your customers into business partners ●Understanding and influencing how your customers judge you ●Selling skills, including selecting products and presenting them to your customers How long do our courses last? We present from 45 minutes in length to 12 month programs. We rarely conduct one-session training programs. The exception is group discussions because we find it most effective to conduct a series of courses for customers on a weekly, monthly or yearly basis to bring about lasting improvement. Who do we work with? Most of our customers are small and middle-sized businesses or organizations. We are best known for our work with retail(零售), tourism and service related businesses, particularly in regional areas. However, we also regularly work with industrial organizations and those in technical, and trade services. Where do we work? Most of our work is in Italy, Germany, the United Kingdom and other European countries. This is because we know and can relate well to the small business culture in these countries and have successfully held a number of projects related to small towns and communities. For further information, please call +61893121075. 1. What does Terrific Trading Co. focus on? A. Designing and selecting products. B. Selling goods to foreign countries. C. Providing training services to businesses. D. Dealing with difficult people

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