howtospotclean怎样清洁污迹.doc

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO SPOT CLEAN 怎样清洁污迹 T ASK N UMBER : PA-0019 任务号： D EPARTMENT : Housekeeping 部门： 客房部 D ATE I SSUED : August 2005 制定日期： 2005年 8 月 G I expect that carpets are clean and not worn. I don observing spots’afterlikebreakfast which UEST EXPECTATION : are still there the next day. I expect people who work in upscale hotels to be detail oriented. 客人期望： 我希望地毯干净完好 .我不希望在早餐是看见地毯上有污迹 ,而第二天它还没有被清除 . 我希望高星级酒店的工作人员工作都非常细心 . T IME TO T RAIN : 25 minutes 培训时间： 25 分钟 Why is this task important for you and our guests? 为什么这项工作对客人和我们都很重要 ? Answers: 回答 : 1. I understand the importance of spot cleaning.我明白清除污迹的重要性 . 2. I understand that it is not always necessary to clean the whole carpet我.明白地毯不是经常被整体清洗的. 3. It is important for us to take good care of our material, as this shows our professionalism.良好的维护我们的物品代表了我们的专业. 4. We can increase the GSTS score增.进客人的满意度 . WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 什么 / 步骤 怎样 / 标准 培训问题 1) Preparation Prepare all cleaning tools and chemicals that are Why do I need to prepare all this items for spot 准备 required. cleaning? 准备所有的清洁用具和清洁剂 . 为什么我需要准备这些用品 ? 2) Daily maintenance Remove spots from carpets immediately when Why does this need to be done immediately? 日常维护 finding a stain. 为什么需要立即清除 ? 当发现有污迹的时候立即清除 . 3) Type of stains Food and beverage stains, e.g. coffee, juices, etc. can be What different spots do you know? 污迹种类 removed with carpet shampoo. 你知道其它什么不同的污迹 ? 食品和饮料污迹 ,例如咖啡 ,果汁 ,可以使用地毯清洁 剂清除 . What is difficult about red wine? What should I do Red wine stain cannot be removed once it has been when red wine has stained upholstery? spilled on the carpet. 红酒迹有什么不同的地方 ?当装饰品上有红酒迹 红酒污迹 ,不能够一次性清除 . 后我应该怎么办 ? Put SOLD on the spot when fresh (or other Hotel standard cleaning agent) 当污迹是新的时候 ,将 SOLD 清洁剂或者其它酒店 How can I get read of oil spots? 使用的清洁剂喷洒在污迹表面 . 我如何清除油迹 ? Oil stain can be removed with TARGO or solvent (or What can I do with chewing gum? other Hotel standard cleaning agent) 我如何清