Future Trends in Multi-channel Retailing;structure;Introduction;Characterizing Consumer Behavior;Benefits from Different Store Formats and Channels;Complex Retail Trade – How Can Retailers React?;Truth;Strategies for Multi-channel Initiatives;Store format and channel segmentation;Market positioning;Portfolio implementation;Guiding Principles for Successful Multi-channel Retailing;Management Tools and Application in Market Research
and Customer Loyalty;necessary;
;Fruits- Customer Loyalty; Outlook;
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