酒店业的六西格玛资料.pptxVIP

Why Six Sigma @ Starwood;We Think We’re Different !;;Wide variability of performance to customer expectations in core processes across business: Major opportunity Major risk No common method for sustaining, leveraging and transferring innovation across Starwood Lack of robust processes to sustain above average EBITDA growth rates: Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.;The Case for Change:Guest Satisfaction - 25 Million Guests;What Is Six Sigma?;You listen to the customer. . You get