酒店客房英语培训.pptVIP

* * 酒店客房英语培训 酒店客房英语培训酒店客房英语培训 2021/4/13 Everyday English 1. Nice shoes! 鞋子真漂亮！ 2. Excellent! 好极了！ 3. Bingo! 对了！ 2021/4/13 Go through the sentencesCircle those words you don’t know. free of charge 免费 right away 马上，立刻 duty manager 值班经理 inconvenience 不便 extension number 内线电话 flask 水瓶 2021/4/13 turn-down service 房间整理服务 overnight staff 夜班人员 tidy up 收拾整齐 mess 凌乱，乱 curtain 窗帘 2021/4/13 Let’s go through the sentence and read together Now, each 3 people will form a small group, and pick a question, then, you will have 5 mins to discuss, then speak the sentences out. 2021/4/13 1. 见到客人时，你要说： Good morning, sir/ madam. May I help you? What can I do for you? Is there anything I can do for you? 2021/4/13 2. 你想知道客人房号时，你要怎么说？ --May I have your room key /number, please? --You room number is 2308. --You room card is here. 2021/4/13 3. 及客人首次见面时，你可以说 How do you do? How are you? Nice to meet you. It’s my honor to meet you. 2021/4/13 4. 让客人稍等，可以说： Please wait a second. Wait a moment, please. I’ll be right back. Just a moment. 2021/4/13 5. 客人离开时，你可以说： Goodbye! Have a nice day! Enjoy yourself. Enjoy your meal/ lunch/ dinner. Hope to see you next time. Thanks for coming. 2021/4/13 6. 准备清理房间前，要对客人说： Housekeeping! May I come in? Room service. May I do/make up your room now? I’m sorry .May I come to your room and have a look? 2021/4/13 7. 表示请求时，一般用什么句型？ May I … May I clean your room now? Would you… Would you please turn the TV down? I was wondering if … I was wondering if you need anything. 2021/4/13 8. 表示歉意时，你可以说： I’m sorry. I’m so sorry! It’s my fault! Sorry for the trouble. 2021/4/13 9. 客人说谢谢时，可以说： You are welcome. It’s my job/ duty. It’s my pleasure. It’s my honor. Glad that I can help. *