西财《饭店实用英语》教学资料包 教学课件 scene 8.pptVIP

Hotel Practical English Scene 8 Wake-up Call Service Teaching Procedures Ⅰ. Free Talk 1. What if the guest doesn’t answer the wake-up call? 2. What were the consequences to the guests who had overslept as a result of the hotel forgetting to give them a wake-up call? Give good reasons to support your opinion, please. Ⅱ. Hotel Practical English Dialogue 1 Please Give Me a Wake-up Call (A: Guest B: Receptionist ) A: Hello, I’ve got to get up early tomorrow, so please give me a wake-up call. B: Of course. May I know your room number, sir? A: Room 1122. B: And your name, sir? A: Alexander Bell. B: Mr. Bell, we can give you a call anytime you like. A: Actually, I need two calls, one at 6AM and the other at 6:10 AM. B: Your wish is our command. Expect a call at 6 AM, and another one at 6:10 AM. A: Wait a minute! I don’t like 6:10. Change it to 6:35. B: The second call is now changed to 6:35. Shall we call the same room? A: Yes, one is for my wife and the other is for me. B: OK, sir. Is there anything else we can help you with? A: Nothing that I can think of right now. If something comes up, I’ll call you. B: We’re here all night long if you need anything. A: Thank you very much. B: Not at all. Ⅱ. Hotel Practical English Dialogue 2 I’m a Heavy Sleeper (A: Receptionist B: Guest) A: Front Desk, may I help you? B: This is Johnny Marco in room 369. Could you give me a wake-up call at 5:00 o’clock tomorrow morning please? A: Certainly, sir. B: There is one thing I must tell you. I’m a heavy sleeper. A: I see. I’ll call you every few minutes until you answer the phone. B: In case there is no answer, can you knock at the door? A: I’m very sorry, sir. I’m afraid I can’t do that. B: Why? A: Because it’s so early. The noise may wake up the other guests. B: I’ll miss the plane if I can’t wake up on time. Ⅱ. Hotel Practical English A: Don’t worry, sir. Do you mind my coming into your room to wake you up? B: Certa