运营问题004-亚马逊解封申诉模板---投诉假货（3份）.docxVIP

申诉模板---投诉假货 因收到投诉卖假货账号被冻结，申诉模板 1 Dear Amazon Team, It has been brought to our attention that our selling account has been suspended due to claims that we have listed inauthentic items. This is very alarming to us and we immediately investigated the claims. What we determined is that we were actually not selling counterfeit items, but we didn’t have the permission to represent and sell these items as new. We were able to determine our mistake by researching the Policies and Agreements of Amazon and questioning fellow sellers on Amazon seller forums. We certainly did not intend to infringe upon on the intellectual rights of others. The ASIN listed was an item that we purchased at full retail price. We only had one of this item and we had no intention of misrepresenting this company. We have realized that we have several other items that violate this policy in our inventory and we need to address this immediately. Here is our plan of action to avoid future problems -First, we will thoroughly review all Amazon Policies and Agreements-next we are going to examine every item we have listed and make sure we have the proper credentials to sell these items as new on Amazon. -any items that we do not have invoices for will be changed to and sold in used condition or through other selling channels -Finally, we put measures into place to constantly monitor newly listed inventory by me personally to avoid infringement on others property rights. Please know that these policy violations were not intentional and we do apologize to any parties that we infringed upon. We have been happily selling on Amazon for nearly 2 years and after some initial start-up bumps, we have been able to keep great metrics and provide great products to many happy customers. I hope you realize that we are sincere in our intentions and hope to be selling on Amazon again soon. Thank you for your consideration. Best Regards Xxxx 因收到投诉卖假货账号被冻结，申诉模板 2 Dear Amazon selle