酒店服务英语（姜涛）Project 2 Bellman and Concierge Service.pptVIP

ENGLISH FOR HOTEL SERVICE Complete the dialogues Exercise 1 Staff: Good afternoon. Sir.________________________________ Guest: Thank you. Staff: _____________________________________ Guest: Just these five. Staff: _________________________. This way, please. Guest: OK. Fine. Exercise 2 Staff: Good morning. __________________________.You have two suitcases and one bag. Is that right? Guest: Yes, that’s right. Staff: May I have your room key, please? Guest: ____________________. Staff: Thank you, sir. Your room is on the 22nd floor. ________________. Can I carry luggage for you? Ho