《餐饮服务（双语）》课件1-7.pptxVIP

项目一 认识餐饮服务Project 1: Understanding food service;任务1 餐饮服务概述Task 1: An Overview of Catering Services;情境导入;01/;1.服务的概念 The concept of service 服务是一种态度，是在特定的时间和地点及时去了解并提供客人所需，让客人有宾至如归的感觉。服务必须是发自内心、表现于外的具体呈现。 Service is an attitude of knowing and providing what guests need at a specific time and place to make them feel at home. The service impulsion must be from the heart, manifests in the outside concrete appearance. ;一、餐饮服务的概念及特性 The concept and characteristics of catering services;1.服务效率 Service efficiency 2.适时服务 Timely service 3.与客人沟通良好 Good communication with guests 4.服务一致性 Co